Privacy & Cookie Policy

Last updated: 13 August 2026

This Privacy & Cookie Policy explains how Scotts Cleaning Solutions (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or request our exterior cleaning services. We are a family-run business based in Earby, Lancashire, and we are the “data controller” for the information described below.

Who we are & how to contact us

If you have any questions about this policy or your personal data, contact us at swarajadhikary75@gmail.com.

Information we collect

We only collect information you choose to give us, plus limited technical data needed to run the website:

Contact & quote details — your name, email address, phone number, the town or area of the property, any photos you upload, and the message or job details you send through our contact and callback forms.
Technical & usage data — your IP address, browser and device type, general location, and how you use the site, collected via cookies and similar technologies.

How & why we use your information

To respond to your enquiry, prepare a quote and arrange our services (legal basis: taking steps at your request before entering a contract, and performing that contract).
To keep records of enquiries and provide customer support (legal basis: our legitimate interest in running the business).
To keep the website secure and improve it (legal basis: legitimate interest, and your consent for optional analytics/marketing cookies).

We do not sell your personal data, and we do not use it for automated decision-making.

Cookies & similar technologies

Cookies are small files stored on your device. We use them in these categories:

Strictly necessary — required for the site to work and to remember your cookie choices. Always on. This includes our consent cookie (scs_consent), which records your preferences for up to 180 days.
Analytics — help us understand which pages are popular so we can improve. These run only if you allow them.
Marketing — used to measure and improve any advertising. These run only if you allow them.

When you first visit, a banner lets you accept all, reject non-essential, or set your preferences. You can change your choice at any time using the cookie button in the bottom corner of the site, or manage your cookie preferences here. You can also block or delete cookies in your browser settings.

Third-party services

Some features rely on trusted third parties, who may process limited data:

Web hosting — our site is hosted by Hostinger, which processes technical data such as server logs.
Google reviews — we display our Google reviews via a review widget, which may load content from Google.
Interactive map — our coverage map loads map data from OpenStreetMap / OpenFreeMap to show the areas we serve.
Spam protection — our forms may use Google reCAPTCHA to prevent spam, subject to Google’s privacy policy.

How long we keep your information

We keep enquiry and customer details only for as long as needed to provide our services and meet our legal and accounting obligations, after which they are securely deleted.

How we protect your information

Our website uses HTTPS encryption, and we apply reasonable technical and organisational measures to keep your data safe. Access to enquiry details is limited to those who need it to serve you.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise any of these, email us at swarajadhikary75@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.